Stonewater is a leading social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Managing around 33,600 homes in England for over 75,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation & more.
Stonewater had an EDRMS in place, that had data and documentation spread across multiple different repositories that lacked standardisation and had been added to and grown organically. This meant that consistency in document storage and filing was low and differed from repository to repository, department to department, and team to team.
The incumbent system also had a poor search facility making it hard for users to quickly find the documents and data they needed. In recent years with the introduction of GDPR, the incumbent system and its way of working and storing data would make it difficult to ensure that all data had been acquired in the case of Subject Access Requests (SAR).
With these aspects combined, it also made the task of servicing customers, cases and issues harder and slower with the difficulties of accessing documents.
We have delivered an Electronic Document Management System utilising SharePoint and Microsoft 365 for Stonewater that allows for all documentation to be securely stored, as well as incorporating metadata on those documents and with automatic folder structure creation. This ensures that when a new tenant is created, the corresponding folders are autogenerated with documents automatically saving to the corresponding folder. This allows for the movement away from document processing on paper and network to a fully digital document, post across the business.
The Blacklight SharePoint solution also includes purchase to pay functionality with intelligent workflows routing documents around the business. Artificial Intelligence is also applied using Microsoft Azure Cognitive Services and Machine Learning to read invoices and perform checks against the financial system to ensure that amounts and work order codes match before submitting for approval or automatically paying (based on invoice amount and other rules).
A custom supplier portal is part of this solution and allows for suppliers to log in securely with password management functionality, and to be able upload invoices and administer information. Suppliers don’t need to have guest access to Microsoft 365, as the portal has it’s own identity management. This documentation and information then triggers workflows within the portal and SharePoint to store and process the invoices, flag exceptions and process payments. As a .NET custom written portal, design can be completely controlled with full branding and look and feel possible to be customised.
The design of the supplier portal is responsive and renders perfectly to mobile and tablet devices as well as larger screen sizes
Some of the key features of the supplier portal solution include:
From our customer: “So what has been the major benefits?
From an operational perspective the adoption of this new solution, will benefit from:
“With this ultra-modern platform that any organisation would be proud to have, Blacklight Software have delivered truly cutting-edge technology that will allow our business to lead the way in the housing sector for many years to come.
Being one of the first in the sector to make this bold innovative transition to full Microsoft Office 365 integration has delivered significant capabilities, which undoubtedly will bring cost savings and efficiency benefits for many years to come, whilst allowing our customers greater flexibility in engagement with our business.”
- Customer Feedback, Stonewater