Microsoft Dynamics 365 Partner


As a Microsoft Gold Partner, we provide Dynamics 365 CRM solutions across the UK with expertise across an array of sectors. Using Dynamics 365 - we can deliver a fast, flexible and affordable solution, helping you drive consistent and measurable improvement in everyday business processes. You can opt for a Dynamics 365 Free Trial today.

Dynamics 365

Dynamic 365 is a reliable, modular SaaS (Software-as-a-Service) that can be installed to benefit and transform business activities. Working best for sales, customer service, marketing and HR, Dynamic 365 has the ability to prioritise and convert leads into customers efficiently. At Blacklight Software, we are experts when it comes to Dynamics 365, specialising in an array of technological solutions.

Companies can benefit from using Dynamic 365 to manage and maintain relationships between clients and team members. Dynamic 365 is built up from a collection of interconnected cloud apps that can be beneficial for a number of different reasons.


What is Dynamics 365?

Dynamics 365 combines CRM (customer relationship management) and ERP (enterprise resource planning) as well as intelligence tools and productive applications that are available to use every day. Available in two different editions, Business or Enterprise, Dynamic 365 allows its users to choose from various features and applications.

Depending on the applications they choose, companies that use Dynamic 365 can have access to features such as customer engagement tools, scheduling resources, customer insight data, analytic reports, sales, project planning and marketing to name a few.

Users can stay connected at all times with data on transactions, preferences and behaviour, as well as additional information on orders that have been placed through your company and shipping. Dynamic 365 comes as a single package, integrated with Microsoft 365’s applications, which allows you to manage services.


What Does Dynamics 365 Do?

Covering a wide range of business processes including reporting, financial planning, logistics and HR management, Dynamics 365 hosts everything under the same roof, and thanks to its common data model, all the apps are able to share data easily.

The inaugural edition of Dynamics 365 comes with six apps including sales, customer service, operations, marketing, field service and project service. All the apps within Dynamics 365 can be customised to your departmental needs, and are designed to work both alone or collaboratively with other applications. Dynamics 365 brings people together with the cross-over of data and processes.


How Dynamics 365 Development Can Help Your Businesses Grow

Bringing customer data and sales together, Dynamic 365 is able to give you an insight into your customer's journey, which can help to create opportunities and generate more leads for your business. By connecting with customers, you’re able to seek ways to improve your service and brand loyalty.

Mostly supporting the sales and marketing teams, Dynamics 365 has certain capabilities to help improve business. Read on to find out more about the benefits this particular software has. At Blacklight Software, we are Dynamics 365 experts: we can utilise our Dynamics 365 development skills to create a custom CRM.



It’s important for team members to stay connected at all times, updating one another on vital information and business updates. Dynamics 365 offers a simple user experience, allowing you to access emails, files and business processes with ease.

With automation functions integrated within Dynamics 365, users are able to handle a repetitive task list with ease. Dynamics 365 enables you to be more productive with your workload because of the suite of productivity tools that come as part of the installation.



Dynamics 365 lets you focus on your company's most promising leads, with interactive dashboards that let you see the sales that your customers have made. With insights into both your audience and overall engagement, Dynamics 365 accurately identifies customers and helps you turn digital interactions into more interactive experiences.

Having knowledge and insights into your company through efficient technology is something we provide at Blacklight Software. Dynamics 365 enables its users to change up their product development and act in real-time.


Increased Flexibility

When Dynamics 365 is installed, it comes with Microsoft-approved extensions, which can help tailor your specific needs, whether they’re short or long-term. If you’re a small business or a large corporation, Dynamics 365 works for any size, fitting the different scalability for different companies.

With more features being added to Dynamics 365, the software itself is improving at a rapid speed. You’re able to stay in control of your features with Dynamics 365, which ultimately gives you complete flexibility in what you decide to use and what you don’t.



Dynamics 365 follows a security framework, meaning that companies can feel reassured by Microsoft's approach to security. At Blacklight Software, we understand that companies can feel sceptical about how secure their data will be, which is why we only create future-proofed solutions for customers.

Your data won’t be shared with third parties for marketing purposes when you’re using Dynamics 365 which offers a variety of features that help protect your company's private information. The approach that Microsoft takes is different to the industry, with exceptional automation.


Dynamics 365 at Blacklight Software

Being able to access information about your customers by looking at one screen is something many companies will find beneficial. By including Dynamics 365 into your work life, you’re allowing yourself more time to focus on other aspects of the business, with easy access to vital information through one click.

As well as having insight into customer information, Dynamics 365 boosts revenue and increases profits for your company, providing an easy tracking system that enables you to stay on top of sales by leads and customer orders.

Our professional team of business analysts at Blacklight Software can guide you through Dynamics 365 and offer consultative advice throughout. We can also help your business with .NET development and Azure development. If you’re looking for a cloud platform that’s fully customisable and easy to use, contact us today to find out more about Dynamics 365.

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Dynamics 365 for Sales

Dynamics 365 for Sales provides a simple solution to monitor and track sales processes and lead generation. With a 360-degreee view of sales interactions and activities, Dynamics CRM software can provide clarity and effective transitions between sales conditions while boosting sales productivity and increasing sales revenue with its advanced insights.


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Dynamics 365 for Customer Service

Dynamics 365 for Customer Service is the best solution for dealing with customers regularly. With the tools to improve customer service and track customer history, the Customer Service for Dynamics 365 module provides the resources needed to produce efficient, quality customer service and business management.


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Dynamics 365 for Marketing

Giving organisations the tools and features needed to successfully manage their marketing strategies while working to create and nurture relationships - Dynamics 365 for Marketing provides the ability to run targeted, multi-channel campaigns that align your sales and marketing efforts to see a successful increase in opportunities in the customer pipeline.


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Dynamics 365 for HR

Dynamics 365 for HR (Human Resources) provides a secure and scalable HR solution for your business. With the ability integrate with other platforms, Dynamics 365 for HR can transform your employee abilities and optimise your HR programmes while driving better decisions with embedded analytics to uncover valuable insights.


360 Customer View

360° Customer View

Access all information on your customers from one screen or via a single click with Dynamics 365. With all necessary information right at your fingertips, you and your team can provide customers with a more personable approach.


Dynamics Workflows

Increase Profits

Increase Profits




CRM Integration

Innovative Updates

Innovative Updates

Our Dynamics 365 Customers:


Increasing efficiencies with Dynamics 365 to improve customer service.

Learn more
dotDigital Dynamics 365


Microsoft CRM integration to streamline dotDigital business management.

Learn more
Praxity CRM


Integrations with Microsoft Dynamics CRM for member management.

Learn more
PA Housing Dynamics 365

PA Housing

Improve customer satisfaction with a Dynamics 365 CRM solution.

Learn more

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Making Digital Transformation Happen