What is Dynamics 365 for Sales?

Sales is the core functionality of Dynamics 365 CRM. Improving sales processes, generating more leads and building better relationships, Dynamics 365 CRM can be customised specifically for your team - allowing goals across the organisation to be met entirely.

Dynamics 365 for Sales contains industry recognised features to take your processes to the next level:

  • Sales Dashboards
  • Automated Lead Scoring
  • Goal Management
  • Accurate Sales Forecasting
  • Streamlined Communications
  • Customer Service
  • Mobile CRM

+ Additional Features


Dynamics 365 Sales Benefits:

Sales Dashboards

Dynamics 365 offers different styles of dashboard, each providing insightful data all in one place to make your sales processes that much easier. Use real-time dashboards to see important information immediately. 

Automated Lead Scoring

Using a 0-100 score assigning system, with predictive scores, you and your team are able to prioritise leads, reduce the time qualifying a lead and achieve higher lead qualification rates.

Goal Management

Set up custom goal management; number of leads or accounts qualified, number of tasks completed on time, number of cases created, revenue goals based on invoice records, number of qualified leads and more.

Customer Service

See the summary of customer conversations and all recent cases while tracking success against key performance indicators and support all major forms of customer service with Dynamics 365 Sales.

Streamlined Communications

With the added ability in Dynamics 365 CRM to make notes, log details, access previous calls, appointments, emails and more - Dynamics 365 provides an easy way to manage communications.

Track Opportunities

Take notes, send emails, make phone calls, set up appointments, and assign yourself tasks as you work a sale or resolve a service case. Easily use activities to plan, track, and organize all your customer communications.

AI Smarter Selling

A bonus of Dynamics 365 is the ability to run multiple business apps on the same database - allowing professionals across your organisation to work with apps tailored to their specific needs.

Advanced Insights

Better understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward using in depth analytics and insights with Dynamics 365.

Dynamics 365 Sales

Many of our clients reach out to us because they want their sales function to sell more, increase leads and meet business revenue goals. Dynamics 365 offers robust functionalities to make the sales process that much more productive.

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As a Microsoft Gold Partner...

As a recognised UK Microsoft Gold Partner, we help clients to increase profitssave timeimprove sales processes and management through the use of Dynamics 365 Sales and the Microsoft technology stack. 

As Dynamics 365 experts, we have helped clients globally reach their greatest potential through technology.

Speak to our team today and see how we can assist your digital transformation journey with Dynamics 365 for Sales. 

Blacklight Software

Making Digital Transformation Happen