Consultation

Explore your initial thoughts with one of the team. Providing a solid foundation to find potential solutions, together we can explore the return on investment.

Requirement Capturing

Onsite workshops with our in-house expert Business Analysts and Consultants are carried out in our Requirement Capturing, Analysis and Design phase. This allows us to understand your organisation and challenge requirements to ensure the desired end goal and return on investment is met. Through consultative discussion with key stakeholders and users, solutions are mapped out and requirements captured.

Documentation

Following the Business Analysis phase, a set of documentation is compiled and presented. This provides a fixed price quotation to develop, implement and support the solution and is signed off and agreed by all parties.

Development

After meeting with your dedicated Project Manager, the development of the solution begins undertaken by our in-house development team. Our customers remain heavily involved through Weekly Project Meetings; Daily Scrums; RAID Logs; and Weekly Reports. QA Testing is also conducted.

Training

At various stages, you will be able to test the solution and provide feedback. Allowing you to be heavily involved and test the progress of the solution during the development lifecycle. Included within the fixed price quote, on-site training is provided through the 'Train The Trainer' methodology. This allows for key users to take real ownership of the solution and pass this knowledge on to the wider user base. Documentation and training videos can also be provided.

Go Live

Following sign off of UAT, and completion of development, an in-depth go-live plan is provided. We provide go-live support on-site at your location to ensure a smooth transition to the Live environment. Following the Go-Live phase of the project, our assistance doesn't end. We provide full de-brief and support, including an in-depth examination into the project and ROI monitoring to ensure the success criteria for the project has been achieved. A transition to our support model with our in-house Help Desk team is undertaken.