A Beginners Guide to Microsoft Dynamics

Dynamics 365 is a popular Microsoft software solution. At its core, it is a line of Business Applications that can help businesses with CRM (customer relationship management) and ERP (enterprise resource planning).

There are different editions of Dynamics 365 - for example, the Business edition and Enterprise edition - each with its own convenient features and applications. Depending on the edition you choose, you’ll have access to features such as customer insight data, sales, marketing, customer engagement appliances, and many more.

Ultimately, this Microsoft 365 software can streamline your business operations and give you an insight into your customer’s journey. Coming as a single package, Dynamics can be integrated with other Microsoft 365 apps and products.

Read on for our handy guide to Microsoft Dynamics 365 - including what businesses Dynamics can benefit, and the key benefits of the software. We’ll also go into detail about how our team of experts at Blacklight Software can help your business grow.


Who Is Microsoft Dynamics 365 For?

Microsoft Dynamics 365 can be implemented within a range of industries - however, customer-service-based business environments can particularly benefit from the vast array of features that Dynamics 365 offer.

In today’s world, customer data is a valuable asset - and Dynamics 365 can help you track customer data and use it to grow your business. After all, knowing your customer’s wants and needs is key to business success.

The CRM apps have millions of users around the globe, with 4.4 million people using Dynamics 365 CRM apps back in 2015. If your business sells products or services to people, then you are sure to benefit from implementing Dynamics 365 into your day-to-day operations.

Its user-friendly interface makes it a popular choice amongst start-ups - however, businesses of all sizes, from small businesses with under five employees to large multi-national corporations with thousands of employees, can reap the benefits of Microsoft Dynamics 365.

Marketing businesses can hugely benefit from Microsoft Dynamics software. It can give you an insight into the journey of your clients and customers, ultimately streamlining operations and generating more leads for your brand.


Benefits of Microsoft Dynamics 365

Now you have an understanding of what Microsoft Dynamics 365 is and who it’s for, it’s time to learn of the key benefits of Dynamics 365 apps and how they can empower your business. Read on for some of the key benefits of Microsoft Dynamics, from customizability to ease of use.


Dynamics 365 Can Enhance Productivity

Using Dynamics 365, your business can access and understand all kinds of data, including customer data. This can streamline operations and allow you to work more efficiently - for example, Dynamics cut down research time and enable employees to focus on other pressing matters.

It will give you valuable insights at your fingertips, helping you to make well-informed decisions and make the most of the array of tools at your disposal. Dynamics can group together a range of applications - instead of accessing Office applications and ERP and CRP apps separately, you can access everything you need on one single platform,

Dynamics can enable your employee team to stay connected. They can share information quickly and easily, and be promptly notified of any business updates through Dynamics 365. The simple user experience makes it easy to manage day-to-day work operations.

Your employees, regardless of your industry, can handle task lists quickly and easily - allowing employees to be productive day after day. It can also help with workload management. Ultimately, the implementation of Dynamics 365 can lead to overall business success.


Dynamics 365 Is Easily Customisable

One of the key benefits of Dynamics 365 is that it can be easily customised. Our team of expert software developers at Blacklight Software can customise the software so it has all the features you need, and nothing that you won’t use.

Featuring a range of modules and tools, you can easily customise Dynamics 365 to automate tasks across your business, including customer service, marketing, and sales. Because it’s so customisable, you can modify these features to meet your needs - whether it be including additional fields or removing the ones you don’t need.

There are many variations of Dynamics 365 - the flexible architecture allows you to choose from a range of pricing tiers. This means that you can essentially pay for what you afford, instead of a ‘one size fits all’ platform. You can budget to your team size, KPIs, and ultimately, your needs.


Dynamics 365 Can Be Integrated With Other Products

Another key benefit of Dynamics 365 is that it can be easily integrated with other products. For example, if you have Microsoft Office 365, then you can easily use both, moving from Outlook to Dynamics with ease.

Dynamics 365 migration can streamline your work processes - allowing you to switch from Sharepoint to access your documentation, to Outlook to communicate with your team and many more.

Working between these apps can save you time and energy - instead of learning a whole host of platforms, you can simply integrate Dynamics with other applications.


Dynamics 365 Is Easy To Use

Ultimately, Dynamics 365 is easy to use - you can easily manage and deploy Dynamics 365 however you need it. Dynamics 365 is cloud-based, it’s a great solution for hybrid working and working from home.

Employees can easily access the relevant Dynamics 365 apps from their devices, whether it be in the office, on the train, or at home.


Microsoft Dynamics 365 Software Development

At Blacklight Software, we are Microsoft 365 experts - and Dynamics is no exception. Dynamics 365 can be integrated into your work life, allowing you to focus on other pressing tasks whilst accessing the information you need to move forward.

The software can save you time, energy, and money - giving you valuable insight into your customer base. Contact our team at Blacklight Software today to learn more about the process, and how we can help your business grow.

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